Here at CHANNELLOCK®, we’re always striving for excellence. In fact, one of the guiding principles laid out 127 years ago by our founder, George B. DeArment, is that “dedication to excellence is the surest way to surmount adversity and to prosper.” By always keeping this idea in mind, we’ve built a successful American company around American-made pliers. It hasn’t been easy, but we do it because we know it’s important. When our customers recognize our hard work and dedication, it makes our work all the more satisfying.
Here’s a letter one such satisfied customer sent to us recently that made our day and we just had to share:
I received a gift card to Sears for Christmas. Usually I don’t shop at Sears because I’m an ardent supporter of the American worker and jobs, and Sears is now producing “Craftsman” hand tools that are made in China. However, I needed to use the gift card because it was exclusively for Sears.
I love tools. I do all of my own home repairs, remodeling and general auto maintenance; so, any opportunity to buy a new tool just makes my day. As stated before, I only buy Made in America unless the tool is a non-China product. But again, I was limited to Sears.
Upon searching the aisles, I found and purchased a pair of your 8” needle nose pliers. The American flag on the packaging caught my eye, which lead to this purchase. My tool box contains several of your products: two pairs of Channellock slip pliers (one small and one large) and a pair of your 8” linemen pliers. Your products are well made and reasonably priced, but above all else they are made in America.
I hope your organization realizes that people do look for the Made in America label. The quality of a man’s tools speaks volumes about his work ethic. Hand tools are what built this country. I hope to one day pass my collection of hand tools, including yours, onto my son. I’ve taught him from the first time we worked on something to never skimp on tools. Good quality, fair priced tools don’t cost, they pay.
If you keep making them in America, I will keep buying them and spreading the word about how good your hand tools are. There is not one thing I have purchased from China that has met my satisfaction. Please tell your manufacturing employees that one American appreciates their skill and attention to detail.
Thank you, J.W.S., for your appreciation and recognition.
Marketing Services Manager