Channellock® FAQs

What is covered in the CHANNELLOCK® Built Strong™ Limited Lifetime Warranty?

All CHANNELLOCK® pliers, wrenches, snips, levels, drivers, and pry bars are warranted for material and/or workmanship to the original owner.

Is my CHANNELLOCK® tool covered under warranty?

CHANNELLOCK® pliers, wrenches, snips, drivers, pry bars, and levels are covered under the Built Strong™ Limited Lifetime Warranty. You can replace them at a local retailer that sells our tools or ship them back to our plant in Meadville, PA. CHANNELLOCK® will inspect and examine the tool in question to confirm whether the warranty applies. CHANNELLOCK® reserves the right to accept or reject any warranty claim. For more information, visit: channellock.com/warranty/

How do I place a warranty claim?

Please complete the form on channellock.com/warranty/ to determine if your tool is eligible for coverage under the Built Strong™ Limited Lifetime Warranty.

My pliers are still working properly, but are visibly old and worn. Am I eligible to send them in for a replacement?

No. Our Built Strong™ Limited Lifetime Warranty covers defects in materials and workmanship, but not the natural wear that comes from hard work.

Can I get my CHANNELLOCK® tool warrantied at a local store?

Yes. If a participating CHANNELLOCK® retailer has your tool in stock, they may be able to process your warranty exchange in-store. While it’s not required by CHANNELLOCK®, some retailers may ask for proof of purchase to complete the transaction. Retailers that support in-store warranty claims include The Home Depot, Lowe’s, and Do it Best.

If my pliers have been exposed to heat, bent, modified, misused, or have rusted due to neglect, can I still return them for a replacement?

No. The CHANNELLOCK® Built Strong™ Limited Lifetime Warranty does not cover tools that have been damaged due to misuse, alteration, neglect, or exposure to extreme conditions. Our warranty applies only to defects in materials or workmanship under normal, intended use.

I purchased a Do It Best CHANNELLOCK® exclusive item. Where can I place a warranty claim?

For warranty support on CHANNELLOCK® products sold exclusively through Do it Best—including extension cords and power strips, flashlights, work lights, clamps, measuring tools, staple guns and staples, striking tools, ratchets, combo wrenches, socket sets, bit sockets, extensions and adapters, tool storage and accessories, wet/dry vacs, gloves, and saw/work support stands—please contact Do it Best directly at: https://www.doitbest.com/global/contact-us/.

I purchased a Sam’s Club exclusive CHANNELLOCK® item. Where can I place a warranty claim?

For warranty support on CHANNELLOCK® tool sets purchased at Sam’s Club, please contact our exclusive distribution partner, Allied International. You can reach their customer service team at 800-248-6657, Monday through Thursday, or email them directly at parts@alliedtools.com.

What should I do if my warranty claim was denied by my local retailer?

If your local retailer is unable to honor your claim, you can always send your CHANNELLOCK® tool to our plant in Meadville, PA. Visit channellock.com/warranty/ and complete the required form to get started.

Why aren’t all CHANNELLOCK® tools made in the USA?

In those rare cases where we can’t produce a tool domestically at the price and quality our customers have come to expect, our last resort is to source it from our international partners only after ensuring that it’s held to the same ethical and rigorous quality standards as our USA-made tools.

Which CHANNELLOCK® tools are made in the USA?

All CHANNELLOCK® snips, non-locking pliers, professional drivers, pry bars, and ratcheting wrenches are 100% made in the USA. For information about the country of origin of your specific tool, please refer to the packaging or reach out to our customer service team for assistance.

How do I become a CHANNELLOCK® distributor?

Retailers interested in establishing a distributor relationship are encouraged to fill out the form on our Contact Us page and select ‘Become a Distributor’ in the drop-down menu. Please note that we’re not accepting new e-commerce partnerships at this time.

Is a printed catalog of CHANNELLOCK® tools available?

While we don’t currently offer a print catalog, you can view and download our digital catalog anytime here.

Do you offer factory tours?

We don’t host factory tours at this time. If you want to take a look inside our plant, visit: channellock.com/videos/

How do I check the status of my job application?

Thanks for your interest in joining the CHANNELLOCK® family.

To learn about the status of your application, email: ccareers@channellock.com

What is your return policy?

We offer a 30-day return window from the date your order is delivered. For more information, visit: shop.channellock.com/policies/refund-policy.

How do I exchange an item?

To exchange an item, please return the original product first. Once the return is accepted, place a new order for the replacement item separately. For more information, visit: shop.channellock.com/policies/refund-policy.

What is your refund policy?

Once your return is received, CHANNELLOCK® will inspect the item and notify you of the refund status. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund. For more information, visit: shop.channellock.com/policies/refund-policy.

What products are non-refundable?

Clothing items, including shirts, hats, and jackets, as well as sale items, closeout items, and gift cards, are not eligible for return. For more information, visit: shop.channellock.com/policies/refund-policy.

What should I do if my order is damaged or defective?

Please inspect your order upon delivery and contact us right away if it’s damaged, defective, or if you received the wrong item. For more information, visit: shop.channellock.com/policies/refund-policy.